A guide to every feature in the controller console. Tap a heading to open it. You're currently in the Map view — the Dashboard view has the same features in a different layout.
Getting started
Signing on as a controller
Click Sign On in the top bar, choose your name, and enter your password to begin your shift. Your name then shows in the top bar. Click it again to sign off at the end of your shift. Forgotten your password? Any admin can set you a new one in the Database Manager → Controllers tab.
Locking the console
The padlock button locks the screen so nobody can use the console while you step away, without signing you off. Unlock it to carry on where you left off.
Switching between Map and Dashboard views
Use the Dashboard View / Map View button in the top bar to swap layouts. Both have exactly the same features — the Map view centres on a live map, the Dashboard shows cards and stats. Pick whichever suits your screen.
Day / night theme
The moon/sun button switches between a light and dark colour scheme — handy for night shifts.
Riders & the fleet
Signing riders on (Active Fleet)
Click + Add in the Active Fleet panel to bring an available volunteer on shift. They then appear in the fleet list and on the map, ready to be given jobs.
The rider menu (break, send home, locate)
Click a rider in the fleet to open their menu. From there you can put them on a break, send them back to base or another location, relocate them on the map, view their next-of-kin (NOK) details, or sign them off when their shift ends.
Send to base / location
In the rider menu, use Send to Base/Location to direct a rider to a chosen hospital or base. If the rider has a home location saved, you can also send them home at the end of their shift.
Fleet Vehicles & allocation
The Fleet Vehicles panel lists your bikes and cars (managed on the Vehicles tab of the Database Manager). Allocate a vehicle to a rider for their shift; the vehicle they used is recorded against every job they complete, and the allocation clears when they sign off.
Jobs
Logging a new job
In the Log Request panel, choose a Pickup and Destination, click the description box to pick the items being carried, then press Generate Job. The job appears in the Active Jobs list as pending.
Choosing items / description
Clicking the description box opens the item selector. Tick common items (e.g. bloods, samples, milk) or type a custom item in the "Other" box. Your selection becomes the job description.
Assigning a job to a rider
Click a free rider in the fleet, then choose a pending job to assign it to them. The rider sees it instantly in their Rider Portal, and the route is drawn on the map.
Tracking: pickup & delivery
As the rider progresses, confirm Pickup and then Delivery. Each step is time-stamped. When delivery is confirmed the job moves into the completed records.
Signatures
Riders can capture a signature at pickup and at delivery in their portal. You can view those signatures by opening the job's details from the job list or Job History.
Scheduled Jobs
Use Scheduled Jobs to set up a job in advance. Pick the pickup, destination, items, an optional rider, and a date and time. It shows on the job list for that day and automatically becomes a pending job at the set time.
Planning & records
Shift Rota
The calendar button opens the 4-week rota. Click a 4-hour block to book a rider or driver, or use + add under Controllers to book a controller. Page through weeks with Previous / Next, and export the rota to CSV.
Job History & reports
The history button opens all server-archived completed jobs. Filter by time range, search by job reference, rider or location, and export as a printable report, CSV, or Excel (.xlsx). Each record includes the times created/collected/delivered, a job number and the vehicle used.
Export CSV / Clear List
Export CSV downloads a copy of the current shift's completed jobs — a good end-of-shift backup. Clear List only clears the on-screen list; the data stays safely archived on the server.
Snapshot
The camera button creates a plain-text summary of the current live situation (riders, jobs and statuses) that you can copy and paste, e.g. into a handover message.
Database Manager
Volunteers (riders & drivers)
On the Volunteers tab you add and edit people: name, callsign, next-of-kin, roles (rider/driver/controller/admin), an optional photo and an optional home location. You can also import many volunteers at once from a CSV file.
PINs & Reset PIN
Riders log into their portal with their name and a 4-digit PIN that you set on their volunteer record. When editing someone, leave the PIN blank to keep their current one. The Reset PIN button puts a forgotten PIN back to 1234.
Controllers & passwords
On the Controllers tab you add controllers and set or reset their passwords. Leaving the password blank when editing keeps the current one. The main Admin account is protected and can't be deleted or have its password changed by other admins.
Locations, departments & what3words
On the Locations tab you add hospitals and bases with their coordinates and an optional what3words address. For large sites you can add departments (e.g. Pathology, Maternity) that appear as sub-options when logging a job.
Vehicles
On the Vehicles tab you manage the fleet of bikes and cars (name, type, registration, notes). These are the vehicles you allocate to riders for their shifts.
Other
Rider Portal
The motorbike button opens the Rider Portal — the phone view riders use to see their jobs, navigate, capture signatures and book their own shifts. There's a separate Help button inside the portal too.
Version number
The small version (e.g. v1.40) shown in the corner confirms which release you're running. If you ever report a problem, mention this number.
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