Tap a 4-hour block to book a rider/driver, or + add under Controllers to book a controller. Page through up to 4 weeks with Previous / Next.
Sign for Job
Enter Your PIN
Items Collected
Tick the items and quantities you've actually collected.
No items selected.
Pre-ride Vehicle Check
POWDER check before you ride. Tick what's good, and note anything that needs attention.
Rider Help
How to use the Rider Portal. Tap a heading to open it.
Logging in
Selecting your name & PIN
Choose your name from the list, then enter your 4-digit PIN to log in. Your PIN is set for you by a controller or admin — just tell them the PIN you'd like. Forgotten it? Ask them to reset it (it goes back to 1234).
Your jobs
Viewing assigned jobs
Once you're logged in, any jobs assigned to you appear as cards showing the pickup and dropoff locations, the items to carry, and the current status.
Navigating to pickup & dropoff
Tap the 📍 Navigate button on a location to open it in your maps app for turn-by-turn directions. If a what3words address is shown (the /// link), tap it to open the exact spot.
Signing for pickup
When you collect the item, tap Sign for Pickup. Print the name of the person handing it over, capture their signature on the pad, and save. This time-stamps the collection.
Signing for delivery
When you hand the item over, tap Sign for Delivery. The person receiving it prints their name and signs. Once delivery is signed, the job is complete. A job marked complete but missing a signature shows an "Awaiting signature" note.
Capturing a signature
Sign with a finger or stylus on the white pad. Use Clear to start again, then Save Signature. The signature pad won't wipe if your keyboard pops up.
Shifts
View / Add Shifts
Tap View / Add Shifts to open the rota and book yourself onto a 4-hour block as a rider or driver. Page through up to 4 weeks with Previous / Next, and export to CSV.
Admin View All Shifts
Shows the whole team's rota across all roles, for checking who else is on with you.
Tips
Install on your phone
The portal can be added to your home screen like an app: in your browser menu choose "Add to Home Screen". It then opens full-screen with its own icon.
